PDGT Hub

Polisi Bayaran Balik

Termasuk pembatalan · Berkuat kuasa: 13 November 2026

Ringkasnya: PDGT Hub ialah produk digital dan akses diberi sebaik sahaja bayaran disahkan. Oleh itu, bayaran tidak dikembalikan selepas akaun anda dicipta, kecuali dalam situasi yang disenaraikan di bawah.

1. Bila anda layak mendapat bayaran balik

Kami akan memulangkan bayaran penuh anda jika:

  • Anda dicaj dua kali untuk akaun yang sama, atau dicaj untuk pendaftaran yang tidak menghasilkan akaun.
  • Akaun anda tidak dicipta dalam masa 24 jam selepas bayaran disahkan, dan kami tidak dapat menyelesaikan masalah itu selepas anda menghubungi kami.
  • Anda langsung tidak dapat menggunakan Perkhidmatan kerana masalah teknikal di pihak kami, dan kami tidak dapat membetulkannya dalam masa 7 hari selepas anda melaporkannya.

2. Bila bayaran balik tidak diberikan

  • Anda berubah fikiran selepas akaun anda dicipta.
  • Anda tidak lagi memerlukan Perkhidmatan, contohnya selepas tamat peperiksaan atau pengajian.
  • Akaun anda digantung atau ditutup kerana melanggar Terma & Syarat, termasuk berkongsi akaun.
  • Masalah berpunca daripada peranti, pelayar atau sambungan internet anda sendiri.

3. Cara meminta bayaran balik

  1. Emel kami di wofieeee@gmail.com dalam masa 14 hari dari tarikh bayaran.
  2. Sertakan nama pengguna, emel yang didaftarkan, tarikh bayaran dan resit atau rujukan bil ToyyibPay anda, serta penerangan ringkas tentang masalah itu.
  3. Kami akan membalas dalam masa 3 hari bekerja.

Jika permintaan anda diluluskan, bayaran balik akan dibuat melalui pindahan bank ke akaun atas nama pembayar dalam masa 14 hari bekerja. Akaun PDGT Hub anda akan ditutup selepas bayaran balik dibuat, kecuali bagi caj berganda (akaun anda kekal aktif).

4. Pembatalan

  • PDGT Hub ialah bayaran sekali sahaja. Tiada langganan atau caj berulang yang perlu dibatalkan.
  • Jika anda keluar dari halaman ToyyibPay sebelum bayaran selesai, tiada caj dikenakan dan tiada akaun dicipta.
  • Jika akaun bank anda didebit tetapi bayaran menunjukkan gagal, bank anda biasanya akan memulangkan wang itu secara automatik dalam beberapa hari bekerja. Jika tidak, hubungi kami bersama butiran transaksi dan kami akan membantu menyemaknya bersama ToyyibPay.
  • Anda boleh meminta akaun anda ditutup pada bila-bila masa. Penutupan akaun tidak melayakkan bayaran balik melainkan ia termasuk dalam bahagian 1.

5. Hak berkanun anda

Polisi ini tidak menjejaskan hak anda sebagai pengguna di bawah Akta Perlindungan Pengguna 1999 dan undang-undang Malaysia yang lain.

6. Hubungi kami

Emel: wofieeee@gmail.com · Telefon: 011-7384 0405

Refund Policy

Including cancellation · Effective: 13 November 2026

In short: PDGT Hub is a digital product and access is given as soon as payment is confirmed. Payments are therefore not refunded once your account has been created, except in the situations listed below.

1. When you are entitled to a refund

We will refund your payment in full if:

  • You were charged twice for the same account, or charged for a registration that did not produce an account.
  • Your account was not created within 24 hours of payment being confirmed, and we cannot fix the problem after you contact us.
  • You cannot use the Service at all because of a technical problem on our side, and we cannot fix it within 7 days of you reporting it.

2. When a refund is not given

  • You change your mind after your account has been created.
  • You no longer need the Service, for example after your exams or studies end.
  • Your account was suspended or closed for breaking the Terms & Conditions, including account sharing.
  • The problem is caused by your own device, browser or internet connection.

3. How to request a refund

  1. Email us at wofieeee@gmail.com within 14 days of the payment date.
  2. Include your username, registered email, payment date and your ToyyibPay receipt or bill reference, with a short description of the problem.
  3. We will reply within 3 working days.

If your request is approved, the refund is made by bank transfer to an account in the payer’s name within 14 working days. Your PDGT Hub account is closed once the refund is made, except for duplicate charges (your account stays active).

4. Cancellation

  • PDGT Hub is a one-off payment. There is no subscription or recurring charge to cancel.
  • If you leave the ToyyibPay page before the payment is complete, you are not charged and no account is created.
  • If your bank account was debited but the payment shows as failed, your bank normally returns the money automatically within a few working days. If it does not, contact us with the transaction details and we will help check it with ToyyibPay.
  • You can ask us to close your account at any time. Closing your account does not entitle you to a refund unless it falls under section 1.

5. Your statutory rights

This policy does not affect your rights as a consumer under the Consumer Protection Act 1999 and other Malaysian laws.

6. Contact us

Email: wofieeee@gmail.com · Phone: 011-7384 0405